From the desk of the CEO

In NSG

With April coming to a close I wanted to take the time to remind our clients who we are. NSG is a business we have built on the premise of being swift to resolve our clients’ issues. This ethos has not changed, the company has grown and been on many more adventures than I could have foreseen. This idea, has been the core reason for that. We have communicated to our clients and staff that at the end of the day, answering the phone is the first step to making the client feel better. This is the backbone of our live support team. A technical staff member will answer the phone when our clients call, rain or shine. While some of our clients enjoy sending in tickets via email, many of our clients love calling in and speaking to a person. Especially in a time where getting through an automated, tone driven support call is an act of congress.

NSG has made certain to be transparent and honest with our clients. It’s why we stay ahead of the technological curve. In times of stress because your email won’t send or your printer won’t print NSG will be transparent with you. Our team wants our clients to be happy and informed at the same time. Some people don’t enjoy knowing the technical details of the solution, but at the end of the day they want to know the issue has been resolved. Each one of NSG’s clients feels like it is the only client our company has. Some of my clients have asked me if we work around the clock, because they thought that was the only way we could possibly provide this amount of care to more than one client. If you’re wondering, we might work around the clock, but we would never tell you.

If you haven’t seen our office, we invite you to reach out, we would love to give you a tour of where the magic happens.

Thank you for being more than clients, thank you for being friends that I have the pleasure to work with.

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